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The comments [Hurley Write] made on the SOPs I wrote while taking the online Writing SOPs class were very useful. I have taken all the comments and have been implementing them into the SOPs I been creating. Thanks again for all your help.
-- Antoinette Athill-Christmas, Administrative Coordinator, Ross University, North Brunswick NJ
Before taking the writing series offered by Hurley Write, Inc., I always struggled with giving directions or action items in writing. Now I understand better how to help my readers complete tasks.
-- CRA, Purdue Pharma, LP
I will be able to apply what I learned in this class to writing SOPs immediately!
-- QA Analyst, Covidien
Email / 877-24WRITE (249-7483)

Onsite Writing Standard Operating Procedures (SOPs)


Standard Operating Procedures (SOPs) are crucial for any organization interested in producing quality products and ensuring an injury-free workplace and standardized processes. For too many companies, however, their SOPs are poorly written and designed, not user-friendly, and include too much (or too little) detail. 

We have the expertise to train your staff to write clear, concise, and usable SOPs. We can train your staff to write SOPs from scratch or to revise existing SOPs. Contact us or call toll-free 877-24WRITE (249-7483) for more information! 

Our customized onsite SOP writing course focuses on helping writers understand how to write SOPs that enable users to complete tasks effectively and efficiently, thereby saving your organization time, money, and resources.

Benefits
  • Proven strategies to ensure usable SOPs
  • Techniques that make SOP writing easy
  • Methods to help writers anticipate and prevent problems
  • Useful techniques to write user-friendly SOPs
  • Valuable tips for writing the various sections of SOPs

Topics
The Basics
  • The components of effective SOPs
  • User expectations
  • Potential formats
  • Mapping/discovering the task
  • Understanding users
The Essential Elements
  • Writing the title
  • Writing the Introduction
  • Using visuals
  • Including background
  • Guiding readers
Writing the SOPs
  • Including detail (how much and what kind)
  • Including notes, warnings, hazards, and cautions
  • Using headings and subheadings
  • Emphasizing users' tasks
  • Using voice, mood, and address appropriately
  • Creating effective sentences structure
  • Using phrasing and transitions
Troubleshooting and Testing
  • Anticipating problems
  • Creating the Troubleshooting Guide
  • Approaches to online and print
  • Testing, including usability and readability 

We also offer specialized courses on writing